FAQs

How do I get my keys back?

When your lost keys are handed to the police, they ring us giving, amongst other things, the unique label number imprinted on you key label. We ring you straight away to arrange for you to reclaim you keys

How long does it usually take to get my keys back?

Most keys are returned within 24 hours. There have been many incidents where keys have been returned before the owner has realised their loss. Our return rate is in excess of 88% on all lost keys bearing our label.

Are you an Insurance Company?

No. We are a Key Registration Company.

Are you a Commonwealth Government Department or part of the Police?

No. We are a private company operating with nationwide Police co-operation for over 100 years.

Is this a 24/7 Service?

Yes. Our Telephones are answered 24/7. However, office hours are 8.30am – 4.30pm, Monday to Friday (office is closed Public Holidays).

Are my details confidential?

Yes. We only divulge the name of the person collecting keys from a Police station to the Police.

Is there an excess on claims?

There is no excess – we provide reimbursement from Dollar One the limit of service held.
*Conditions Apply. Please contact office for further information on 1800 957 917.

Do I pay the reward?

No. The Register pays the reward (as part of our service).

How do I claim costs for lock/key replacements?

Contact our office for a straight forward claim form. Fill in the form and return it with receipts. You claim is processed and your reimbursement is sent to you the same day.
*Conditions Apply. Please contact office for further information on 1800 957 917.

If I break my keys in a lock is that covered?

‘Wear and Tear’ is generally not covered. However, the Register will always review circumstances before making a final decision.
*Conditions Apply. Please contact office for further information on 1800 957 917.

What if someone, finding my lost keys, copies them?

As long as the only identification on your keys is a “Commonwealth Key” label, the identity of your keys is secure. However, if your keys are stolen, we advise that a Locksmith be called immediately and your locks should be re keyed. This situation is also covered by the Register depending on Service held.
*Conditions Apply. Please contact office for further information on 1800 957 917.